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Archive for the Answering service Category

Appointment Scheduling

Appointment Scheduling

Appointment Scheduling Answering Service For Doctors A medical office makes and receives constant phone calls. See how you can save time and make appointment setting efficient with a doctor answering service. On average, a doctor sees about 19 patients every day. Now, this may seem a very

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Improving Customer Service Through Social Media

Improving Customer Service Through Social Media

While every business wants to promote great customer experience, but there are instances when things go wrong. Due to advancements in information technology, today’s customers are well-informed and aware of the level of service that they can expect from service providers.

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The Ingredients Of Good Customer Service In The Healthcare Industry

The Ingredients Of Good Customer Service In The Healthcare Industry

Just like other businesses, medical care is a service that needs to be based on well-defined customer service standards. Health care is something that everyone needs and poor quality medical care or substandard customer service may not only invite ill-reputation, but may also create a ground for the ill-treated clients to file complaints with the local licensing authorities. Good medical care forms the foundation of a good medical service. No matter how good a doctor, nurse, or a technician is, the patient’s real experience will be shaped by the accuracy of medical diagnosis and the effectiveness of the course of action that the doctor suggests.

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Why Doctors May Choose Not To Answer Their Own Phones

Why Doctors May Choose Not To Answer Their Own Phones

You might have set up a professional workplace with all required resources in place and you may be having a great business strategy to accomplish your business plans, but have you decided who will receive calls on your behalf? While you may consider receiving calls directly, but think twice before you really decide to handle your own calls. Have you ever thought that when you handle your own calls, the callers may view you as “unprofessional”? When you pick up a call and greet the caller by saying, “Hi, this is James Management Consultancy, and this is James speaking”, the caller may not perceive you as someone reliable. Busy business owners do not have much time to handle phone calls by themselves and if you receive a call by yourself, you indicate that you do not have adequate work to take care of.

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Pitfalls That You Should Avoid While Selecting A Medical Answering Service

Pitfalls That You Should Avoid While Selecting A Medical Answering Service

Admin people in the healthcare field often struggle to manage multiple tasks and handle multiple phone calls at the same time. If you are running a healthcare center, chances are that your overburdened admin team is finding it most difficult to stick to your business’s customer service commitment in its attempt to juggle different tasks and complete every commitment on time.

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