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Archive for the Medical Answering Service Category

Common Customer Complaints And How To Address Them

Common Customer Complaints And How To Address Them

When you serve your customers, you should remain prepared to accept their feedback, positive as well as negative. While positive comments keep you motivated, the negative comments may actually interfere with your focus and work schedule as you struggle to address the complaints properly and handle other tasks at the same time. Some issues emerge from the company’s fault while some problems are the results of the customers’ misunderstanding.

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Delivering Superior Customer Service To Patients

Delivering Superior Customer Service To Patients

Patients are your paying customers and because they prefer you over your competitors you are able to run a successful healthcare business. Healthcare is all about ensuring the wellbeing of patients and needless to mention, patients’ wellbeing is determined not only by the quality of healthcare services, but also by the quality of your customer service. Unfortunately, many healthcare professionals consider their jobs as only “jobs” and treat their patients in an indifferent manner.

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The Ingredients Of Good Customer Service In The Healthcare Industry

The Ingredients Of Good Customer Service In The Healthcare Industry

Just like other businesses, medical care is a service that needs to be based on well-defined customer service standards. Health care is something that everyone needs and poor quality medical care or substandard customer service may not only invite ill-reputation, but may also create a ground for the ill-treated clients to file complaints with the local licensing authorities. Good medical care forms the foundation of a good medical service. No matter how good a doctor, nurse, or a technician is, the patient’s real experience will be shaped by the accuracy of medical diagnosis and the effectiveness of the course of action that the doctor suggests.

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Why Doctors May Choose Not To Answer Their Own Phones

Why Doctors May Choose Not To Answer Their Own Phones

You might have set up a professional workplace with all required resources in place and you may be having a great business strategy to accomplish your business plans, but have you decided who will receive calls on your behalf? While you may consider receiving calls directly, but think twice before you really decide to handle your own calls. Have you ever thought that when you handle your own calls, the callers may view you as “unprofessional”? When you pick up a call and greet the caller by saying, “Hi, this is James Management Consultancy, and this is James speaking”, the caller may not perceive you as someone reliable. Busy business owners do not have much time to handle phone calls by themselves and if you receive a call by yourself, you indicate that you do not have adequate work to take care of.

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5 Service Parameters That A Medical Office Should Expect From A Quality Answering Service

5 Service Parameters That A Medical Office Should Expect From A Quality Answering Service

When you run a medical office, you provide your patients with something more than just healthcare services. You sell them assurance alongside every service that you provide and this is how you create an environment of trust and reliability which works to build client loyalty.

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Manners That Modern-Day Physicians And Medical Staff Should Demonstrate

Manners That Modern-Day Physicians And Medical Staff Should Demonstrate

The current healthcare backdrop endorses a broader definition of patient satisfaction. While making your patients healthy remains as your primary objective, you and your office staff are also judged on what you do to keep your patients happy. This boils down to one simple fact- you need to keep your patients healthy as well as happy. There is a deep relationship between how your patients are treated personally and how they are treated clinically and this is something that shapes the future of your medical practice.

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Reasons Why You Should Opt For a HIPAA-Compliant Medical Answering Service

Reasons Why You Should Opt For a HIPAA-Compliant Medical Answering Service

Your patients have many options when it comes to choosing a physician and you have just one option to ensure patient retention. Patient retention typically depends on patient satisfaction and that is why, today’s medical practice is more client-centric and is based on the deployment of innovative services that aim to enhance the doctor-patient interaction experience.

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How a Medical Answering Service Can Streamline Communication with Patients

How a Medical Answering Service Can Streamline Communication with Patients

For someone facing a medical emergency, calling a doctor is literally like holding on to a lifeline.
Unfortunately, medical emergencies don’t always strike when a doctor is available and during the working hours of a clinic or hospitable. This is where a medical answering service is handy.

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Why a Medical Answering Service Can Be a Lifeline for Patients Needing Immediate Care

Why a Medical Answering Service Can Be a Lifeline for Patients Needing Immediate Care

It is not always possible that a patient’s medical emergency coincides with the working hours of the doctor’s office. Being available to your patients is an intrinsic part of being a good doctor or medical establishment.
By making use of a medical answering service, doctors can be sure that their patients are attended to even. . .

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Holidays Are A Good Time For Answering Services

Holidays Are A Good Time For Answering Services

As the Holidays Approach, Measure the Impact of a Medical Answering Service When the holiday season descends on a business, it can place a number of additional stresses on operations that aren’t present throughout the year. Medical offices are certainly not immune from these effects. Indeed, the

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