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Archive for the Doctors Answering Service Category

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Super Cute Boy Argues With Mom – Holy Crap – Crazy Funny (Watch) You will laugh your tail off watching this adorable little boy argue with his mom over cup cakes. This has to be the funniest (and cutest) video ever. Be sure and let 24×7 Doctors

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Top Qualities Of An Effective Medical Receptionist

A study, published in the Journal of Medical Practice Management, suggests that 96 percent of patient complaints are the results of poor customer service whereas the remaining 4 percent is the outcome of misdiagnoses and poor quality of clinical care. This boils down to the fact that you should take proper measures to boost the level of your customer service to make it reflect the glory of your brand. With the front-desk being an important part of your customer service team, you may want to make sure that you hire a medical receptionist who has certain inherent customer-service skills.

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Improving Customer Service Through Social Media

Improving Customer Service Through Social Media

While every business wants to promote great customer experience, but there are instances when things go wrong. Due to advancements in information technology, today’s customers are well-informed and aware of the level of service that they can expect from service providers.

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Delivering Superior Customer Service To Patients

Delivering Superior Customer Service To Patients

Patients are your paying customers and because they prefer you over your competitors you are able to run a successful healthcare business. Healthcare is all about ensuring the wellbeing of patients and needless to mention, patients’ wellbeing is determined not only by the quality of healthcare services, but also by the quality of your customer service. Unfortunately, many healthcare professionals consider their jobs as only “jobs” and treat their patients in an indifferent manner.

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Defining The Scope Of Customer Service In The Healthcare Field

Defining The Scope Of Customer Service In The Healthcare Field

The concept of customer service in healthcare was not actually prevalent till the Affordable Healthcare Act 2013 introduced a new definition of healthcare service, requiring patients to evaluate the standard of healthcare services on the basis of parameters, such as communication with doctors and nurses about diagnosis, treatment, and medicines, and the responsiveness of the hospital staff, as part of its Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

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The Ingredients Of Good Customer Service In The Healthcare Industry

The Ingredients Of Good Customer Service In The Healthcare Industry

Just like other businesses, medical care is a service that needs to be based on well-defined customer service standards. Health care is something that everyone needs and poor quality medical care or substandard customer service may not only invite ill-reputation, but may also create a ground for the ill-treated clients to file complaints with the local licensing authorities. Good medical care forms the foundation of a good medical service. No matter how good a doctor, nurse, or a technician is, the patient’s real experience will be shaped by the accuracy of medical diagnosis and the effectiveness of the course of action that the doctor suggests.

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Why Doctors May Choose Not To Answer Their Own Phones

Why Doctors May Choose Not To Answer Their Own Phones

You might have set up a professional workplace with all required resources in place and you may be having a great business strategy to accomplish your business plans, but have you decided who will receive calls on your behalf? While you may consider receiving calls directly, but think twice before you really decide to handle your own calls. Have you ever thought that when you handle your own calls, the callers may view you as “unprofessional”? When you pick up a call and greet the caller by saying, “Hi, this is James Management Consultancy, and this is James speaking”, the caller may not perceive you as someone reliable. Busy business owners do not have much time to handle phone calls by themselves and if you receive a call by yourself, you indicate that you do not have adequate work to take care of.

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Pitfalls That You Should Avoid While Selecting A Medical Answering Service

Pitfalls That You Should Avoid While Selecting A Medical Answering Service

Admin people in the healthcare field often struggle to manage multiple tasks and handle multiple phone calls at the same time. If you are running a healthcare center, chances are that your overburdened admin team is finding it most difficult to stick to your business’s customer service commitment in its attempt to juggle different tasks and complete every commitment on time.

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5 Service Parameters That A Medical Office Should Expect From A Quality Answering Service

5 Service Parameters That A Medical Office Should Expect From A Quality Answering Service

When you run a medical office, you provide your patients with something more than just healthcare services. You sell them assurance alongside every service that you provide and this is how you create an environment of trust and reliability which works to build client loyalty.

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Manners That Modern-Day Physicians And Medical Staff Should Demonstrate

Manners That Modern-Day Physicians And Medical Staff Should Demonstrate

The current healthcare backdrop endorses a broader definition of patient satisfaction. While making your patients healthy remains as your primary objective, you and your office staff are also judged on what you do to keep your patients happy. This boils down to one simple fact- you need to keep your patients healthy as well as happy. There is a deep relationship between how your patients are treated personally and how they are treated clinically and this is something that shapes the future of your medical practice.

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