Opening a new medical practice or doctors office in Columbus? Below are a few links to resources which you may find useful and when the comes that you a looking for a quality virtual receptionist service we’ll be here to serve you.
If you’ve ever wondered what a doctor’s call answering service is, look no further. Here’s what it is and why your practice could benefit from using one.
Considering hiring a doctors answering service?
Wondering if a medical answering service can help your practice?
If you’re trying to make things run smoother in your medical office, it can be a great idea to get some external help for answering phone calls. A medical answering service can be a great help in improving patient satisfaction.
However, if you’ve never used an answering service before you may be wondering exactly how it all works. Below we’ll tell you everything you need to know about what a doctor’s call answering service can do for you.
Columbus Medical Answering Service Solutions:
24/7 Medical Answering
Bilingual Receptionists
Free Call Patching
Local / Toll Free Numbers
Appointment Setting
Voicemail Services
You’ll Have Virtual Receptionists At Your Disposal
When you hire an answering service your practice will be served by remote receptionists. These receptionists will answer calls on your behalf.
Your calls will go to a real person who will answer the call using the name of your medical office. The patient will talk to the receptionist as though they were working inside your medical office.
At this point, the receptionist will be able to do many things to help a patient solve their needs. They’ll be able to answer basic questions about the hours of your office or its location, for example. They can offer more advanced support as well.
Receptionists Can Schedule Appointments
One of the main tasks that these remote receptionists can do is to schedule appointments. Like a regular receptionist, these remote workers understand the importance of patient scheduling. They’ll be able to look at your calendar, manage appointments, and help decide when to schedule your patients for a visit.
They can also do anything else that is necessary for the scheduling process. This may include verifying billing info, processing credit cards, and checking the insurance of callers. They’ll also be able to send appointment reminders to doctors and patients as needed.
If Needed, Receptionists Will Forward Calls
A remote receptionist will be able to handle most basic inquiries and can help set up appointments with patients. Yet, they’ll also be able to forward calls to a doctor if needed.
Sometimes when an emergency occurs a patient will need to speak directly to the doctor. In these cases, the receptionist will be able to consider the urgency of individual calls and forward them to a physician if necessary. The patient will then be able to get the information or advice they need from the physician.
Your Patients Will Have Support 24/7
One of the best things about using an answering service in Columbus is that you won’t only be able to offer your patients support during normal business hours. You’ll be able to make use of after-hours medical answering services as well.
These services can be a great help in giving your patients convenience and peace of mind. They’ll be able to contact the answering service for support if they have any urgent concerns. They’ll also be able to schedule an appointment after your office has already closed for the day.
Ready to Get Started with a Medical Answering Service?
A call answering service can be a great help for a medical office and can make things easier for both patients and your medical office. The support you get when you hire an answering service can allow you to be more effective in everything you do. It can help ensure that doctors and medical staff are using their time as wisely as possible.
Ready to hire a reliable doctor’s answering service? Click here to contact us and to get your free quote.
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