Doctor’s Answering Service | Medical Answering & Message Service
HIPAA Compliant medical answering service for doctors, hospitals, dentists, primary care physicians, and many other healthcare industries.
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HIPAA Compliant & Fully Secure
With so many demands on a doctor’s time, it can be hard to find the right balance. That is why we offer medical answering service solutions for healthcare providers who want their patients’ needs met while still providing them with quality care and service delivery times.
There are several benefits of utilizing a solution like ours: You’ll always know where things stand with patient information because our staff will be able to monitor retrieval rates; if something gets lost or misplaced between visits then there aren’t any worries about data being compromised since all sensitive material are stored on a safe and secure HIPAA compliant server.
What is a Doctor’s Answering Service?
A doctor’s answering service is a third-party company that handles phone calls for medical practices when the office is closed or when staff is unavailable to answer the phone. These services are staffed by trained professionals who are knowledgeable about medical terminology and patient care, allowing them to provide accurate information and guidance to patients when they need it most.
How Does it Work?
When a patient calls a doctor’s office after hours or during busy times, the call is automatically routed to the answering service. The service’s trained operators will answer the call using the medical practice’s name and follow a set script to determine the nature of the patient’s call. They will ask for the patient’s name, phone number, and reason for calling. This information is then relayed to the physician or medical staff for follow-up.
If the call is urgent, the answering service will follow specific protocols established by the medical practice to ensure that the patient receives timely and appropriate care. Depending on the nature of the call, the answering service may advise the patient to go to the emergency room, contact the physician on call, or schedule an appointment during regular business hours.COMPARE QUOTES
Types of Doctors We Support and the Benefits
A doctor’s answering service can be incredibly beneficial for a variety of medical practices, ranging from solo practitioners to large group practices. Here are some types of doctors that can benefit from using a doctor answering service:
- Family Medicine Physicians: Family medicine physicians often have a large patient base and can benefit from a doctor’s answering service to help manage phone calls during busy times. A physicians answering service can ensure that patients receive prompt attention and can help the physician avoid missed calls or messages.
- Chiropractors: A chiropractor answering service can provide many benefits to chiropractic practices, including improved patient satisfaction, increased availability, reduced missed calls, cost-effectiveness, and professionalism. With a chiropractor answering service, chiropractic practices can ensure that patients receive prompt attention and access to medical advice and guidance when they need it most, even outside of regular business hours. This can help improve patient loyalty, build trust, and ultimately lead to a more successful and profitable chiropractic practice.
- Obstetricians/Gynecologists: OB/GYN practices often have patients with urgent needs, and a doctor’s answering service can help ensure that patients receive timely care. An answering service can help triage calls, providing guidance to patients when necessary, and can alert the physician to urgent issues that require immediate attention.
- Pediatricians: Pediatric practices often receive calls from concerned parents outside of regular office hours. A doctor’s answering service for pediatricians can help alleviate parent’s concerns, providing advice and guidance when necessary, and can alert the physician to urgent issues that require immediate attention.
- Surgeons: Surgeons may need to be available for urgent calls related to post-operative care, and a doctor’s answering service can ensure that patients receive timely attention. An answering service can help triage calls, alerting the surgeon to urgent issues that require immediate attention, and can provide information and guidance to patients when necessary.
- Oncologists: Oncologists often treat patients with complex medical needs, and a doctor’s answering service can help ensure that patients receive timely care. An answering service can help triage calls, alerting the oncologist to urgent issues that require immediate attention, and can provide guidance and support to patients and their families.
- Psychiatrists: Psychiatrists may need to be available for urgent calls related to patient’s mental health needs, and a doctor’s answering service can ensure that patients receive timely attention. An answering service can help triage calls, alerting the psychiatrist to urgent issues that require immediate attention, and can provide information and guidance to patients when necessary.
- Dentists: A dental answering service can provide many benefits to dental practices, including improved patient satisfaction, increased availability, reduced missed calls, cost-effectiveness, and professionalism. With a dentist answering service, dental practices can ensure that patients receive prompt attention and access to dental advice and guidance when they need it most, even outside of regular business hours. This can help improve patient loyalty, build trust, and ultimately lead to a more successful and profitable dental practice.
Doctors lead busy lives. Physicians rely on their doctor’s phone answering service to streamline communication and maintain patients’ privacy.
The extent of a medical practitioner’s workload may be surprising. In fact, there are over 922 million visits to physician offices in America every year.
It makes sense for doctors to want to streamline all aspects of their work, especially considering the high volume of patients. One such way doctors can streamline their work is through a quality medical answering service.
Every phone call is important to doctors. Doctors can give prescriptions, diagnoses, proper patient care, and schedule appointments through the phone.
So it’s important that doctors get their communication right. Live phone answering services are a great way to provide uninterrupted reliable care while saving both time and resources.
Physicians rely on their answering service to streamline communication and maintain patients’ privacy. We help you do it for less.
Save Money | Control Answering Service Costs
A medical answering service can be a valuable asset for a medical practice, helping to provide prompt, high-quality care to patients when the office is closed or staff is unavailable. However, the cost of a medical answering service can be a concern for many practices, especially smaller practices or those just starting. Here are some tips to save money on a medical answering service:
- Consider your call volume: Before choosing a medical answering service, it’s important to evaluate your call volume to determine how many calls you can expect to receive outside of regular business hours. Some medical answering services charge based on the number of calls received, so it’s essential to choose a service that aligns with your practice’s needs.
- Use a shared service: If you’re a small practice or just starting, using a shared medical answering service with other practices can help you save money. Shared services can be less expensive than a dedicated answering service, and you’ll still have access to trained professionals who can provide accurate information and guidance to your patients.
- Choose a plan that fits your budget: Many medical answering services offer multiple plans to fit different budgets and needs. Be sure to choose a plan that aligns with your budget, but also provides the services you need. Some plans may have fewer features but may be more cost-effective, while others may have more features but may be more expensive.
- Opt for a pay-as-you-go model: Some medical answering services offer a pay-as-you-go model, where you only pay for the calls that are answered. This can be a cost-effective option for practices with a low call volume or those who only need an answering service during specific times.
- Negotiate your contract: When choosing a medical answering service, don’t be afraid to negotiate your contract. You may be able to negotiate a lower price or more favorable terms, especially if you’re a long-term customer.
- Use technology: Using technology, such as a patient portal or automated phone system, can help reduce the number of calls that require live answering. This can help you save money on a medical answering service by reducing the number of calls that need to be answered by a live operator.
A medical answering service can be a valuable asset for a medical practice, but it’s essential to choose a service that aligns with your budget and needs. By considering your call volume, using a shared service, choosing a plan that fits your budget, opting for a pay-as-you-go model, negotiating your contract, and using technology, you can save money on a medical answering service without sacrificing quality of care for your patients.COMPARE QUOTES
Appointments Scheduling Services
Give your patients the freedom to schedule medical appointments and office visits with doctors answering service that sets appointments. Reminders help reduce your no-shows. A live telephone answering service can answer overflow calls & schedule your appointments 24 hours a day, 365 days a year.
No setup fees or contracts are required.
Advantages and Disadvantages of a Doctors Answering Service
A doctor’s answering service can be a valuable asset for medical practices, providing patients with access to medical advice and guidance when they need it most. However, like any service, there are both advantages and disadvantages to using a doctor’s answering service. In this article, we’ll explore both the advantages and disadvantages of using a doctor’s answering service.
Advantages of a Doctor’s Answering Service:
- Improved Patient Satisfaction: A doctor’s answering service can help improve patient satisfaction by providing patients with prompt attention and access to medical advice and guidance when they need it.
- Increased Availability: A doctor’s answering service allows medical practices to be available to patients 24/7, even when the office is closed or staff is unavailable.
- Reduced Missed Calls: A doctor’s answering service can help reduce missed calls and messages, ensuring that patients receive timely attention and follow-up.
- Cost-Effective: Using a doctor’s answering service can be more cost-effective than hiring additional staff to handle calls during busy times or outside of regular business hours.
- Professionalism: A doctor’s answering service provides a professional image to patients, demonstrating that the practice is committed to providing high-quality care.
Disadvantages of a Doctor’s Answering Service:
- Lack of Personal Touch: Some patients may prefer to speak with a staff member or physician directly rather than an answering service, which may lack the personal touch of direct contact.
- Limited Ability to Address Urgent Needs: While a doctor’s answering service can provide guidance and support to patients, there are some urgent medical needs that may require immediate attention, such as chest pain or difficulty breathing.
- Quality Control: Depending on the answering service, there may be a lack of control over the quality of care provided to patients, which can be a concern for medical practices.
- Dependence on Technology: A doctor’s answering service relies on technology to handle calls, which can be a concern if there are technical issues or downtime.
- Inconsistent Service: Depending on the answering service, the quality of service may vary, leading to inconsistencies in patient care.
A doctor’s answering service can provide many benefits to medical practices, including improved patient satisfaction, increased availability, reduced missed calls, cost-effectiveness, and professionalism. However, there are also some disadvantages to consider, including a lack of personal touch, limited ability to address urgent needs, quality control concerns, dependence on technology, and inconsistent service. When choosing a doctor’s answering service, it’s essential to evaluate the pros and cons carefully to determine if it’s the right fit for your practice and patient needsCOMPARE QUOTES
Reliable Messaging Services
All of your lines are busy, the office is closed, your nursing staff can’t get to the phone or you have a limited ability to constantly have a local employee sitting at the front desk. Whatever your reason maybe it’s likely that you still require calls for the doctor or nurse to be handled by a live receptionist. Something as easy as activating your call forwarding service allows your callers to instantly appreciate live customer service 24 hours a day.
- A patient or healthcare professional dials your number and is forwarded to a phone answering service provider.
- Using highly advanced call center software the HIPAA compliant medical answering service can answer that phone call in the name of your healthcare practice. Example “Thanks for Calling Dr. Smiths Office, how may I help you this morning”.
- The person speaks with the live receptionist just as though they were your own receptionist or nurse. The call center software makes it possible to ask a series of questions that are layered according to the caller’s questions and answers. Upon completing the call the system compares it against the doctor’s protocol for each message and it is then delivered according to the instructions of the hospital or doctors’ input. Unique applications are available for dental practices, chiropractors, surgeons, and other types of medical firms.
- Messages can be sent to multiple email addresses, text to cell phones, or even accessed anytime by web-based applications that house the caller information in a HIPAA compliant secure portal for extended periods of time.
Ready to learn more? Check out our medical answering service review of top providers near you.
CALCULATE THE COST-VALUE PROPOSITION
Is an answering service right for your practice?
It’s important to find a company that provides its services at an affordable price point. Many companies provide a list of services that can help doctors find the right plan for them.
Medical answering service rates depend on the services offered. However, there is an acceptable price range to follow.
The typical base cost of live answering services is less than $36 a week. That price should include 24/7 messaging services, appointment scheduling, and when applicable, bilingual agents.
Doctors can also seek out plans that cover additional benefits. They can seek out a flat rate program, pay as you go, or high volume services with unlimited call options.
One element of the pricing structure to note is the billing process. Many answering services offer plans that are based on talk time, while others bill by the call.
That means billing only occurs for actual time spent on the phone. Doctors don’t have to worry about paying for salaries, time off, health insurance and other hidden costs.COMPARE QUOTES