VoiceNation Review | Advantages, Disadvantages, Alternatives
Duluth, GA 30097
VoiceNation is not the cheapest service I found for telephone answering so far. Their prices start at $2.45 per minute for all incoming calls with a $49 monthly fee. It’s also important to know that they are actively involved in acquisitions, and though they may operate under totally different company names, many of them are actually under the same ownership.
If their pricing doesn’t give you sticker shock, and you’re more interested in quality over savings, this may be a good pic for you. You get unlimited extensions so this can be used on business or personal websites without having to worry about extra charges. VoiceNation also answered my questions to my satisfaction.
I called many other services and it seemed that no one was interested in answering my questions, not to mention giving me a low price to entice me to sign up for service right then and there over the phone! I also did a search at review sites like Epinions.com and Sitejabber.com but only found a few reviews, and what I did see was encouraging or discouraging.
Advantages of VoiceNation
I can say without hesitation that VoiceNation would be on my personal A-List of companies to use for reliable telephone answering service!
- 24/7 Service
- After Hours Answering
- Bilingual Agents
- Call Transfers
- Order Processing
- Voice Mail
- Live Chat
- HIPAA Compliant Support for Doctors
Choose VoiceNation as your company’s phone answering service and get a quality operator who knows just what to say. They provide highly trained experts, in-house proprietary software designed for maximum customer care with an added level of attention on each call handled by their team.
If you’re looking for a reliable after hours solution that includes answering your phones and forwarding along with messages, they have the perfect plan. Their basic plans include free call forwarding so if there is an advanced issue requiring assistance from their experts on-site or at another location – they will be able to reach out seamlessly without additional cost.
Disadvantages of VoiceNation
The only negative points about VoiceNation are:
Cost: their cost per minute is considerably higher than the industry norm
Benefits of VoiceNation
Hiring an answering service is a big decision requiring proper research and budgeting to ensure you’ll be getting the best quality for your money.
VoiceNation is a family-owned and operated business with award-winning customer service. They care about their people both internally, as well as externally—they want to make the world better for everyone.
- Medical Answering Service
- Real Estate
- Small Businesses
Your incoming calls phone message sets the first impression of your business for all your clients, therefore it must reflect professionalism.
If you don’t have the time, energy, or desire to answer your incoming calls, an answering service is what you need. To avoid confusion when hiring them, here are some examples of questions that may arise in your research:
- How do I choose the best answering service for my business?
- How much does it cost to use an answering service?
- How often will I have to update the telephone message for my business answering service?
- If I use more minutes does your pricing go down?
- Do you charge an extra fee for holidays?
- What time increments do you build one, for example, six-second or one-minute increments?
VoiceNation is committed to maintaining the highest possible level of privacy and confidentiality for all its customers. As a result, they only provide medical answering services that meet or exceed HIPAA standards so your patients can be confident in their care when they need it most.