Doctors Answering Service Memphis, TN
Doctors answering service solutions at affordable prices. Serving medical professionals in Memphis, Tennessee and beyond.
Medical Answering Service in Memphis Zip Codes Served: 438018, 38103, 38104, 38105, 38106, 38107, 38108, 38109, 38111, 38112, 38114, 38115, 38116, 38117, 38118, 38119, 38122, 38126, 38127, 38128, 38131, 38132, 38141, 38152
What Type of Answering Services Do You Need?
|Answering Service For Doctors||HIPAA Compliant Answering Service|
|Physician Answering Services||Health Care Receptionist Solutions|
|Dentist Answering Service||Hospital Customer Support|
|Pediatrician Answering Services||After Hours Medical Answering Service|
Opening a new medical practice or doctors office in Memphis? Below are a few links to resources which you may find useful and when the comes that you a looking for a quality virtual receptionist service we’ll be here to serve you.
Doctors Answering Service
Memphis, TN 38654
5 Advantages of A Doctors Answering Service in Memphis
Five advantages of a doctor’s answering service in Memphis include:
- 24/7 Availability: Ensures patients can reach out any time, especially for urgent queries after hours. This continuous availability enhances patient care and support.
- Appointment Scheduling: Streamlines the process of booking and managing appointments, reducing administrative workload for the medical staff.
- Professional Call Handling: Trained operators provide a professional and empathetic response to patient inquiries, ensuring high-quality patient interaction.
- Bilingual Support: Accommodates a diverse patient population in Memphis, offering services in multiple languages to ensure effective communication.
- HIPAA Compliance: Ensures patient data confidentiality and security, adhering to the strict privacy regulations in the healthcare sector. This is crucial for maintaining patient trust and legal compliance.
The Importance of Effective Communication in Healthcare in Memphis
Maintaining open, reliable communication between a patient and their doctor is helpful and oftentimes necessary. What are the benefits of effective communication in healthcare? And how can you be an available healthcare professional?
The following statement is from the Institute for Healthcare Communication. “No matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help.”
Memphis Medical Answering Service Solutions:
- 24/7 Medical Answering
- Bilingual Receptionists
- Free Call Patching
- Local / Toll Free Numbers
- Appointment Setting
- Voicemail Services
Research highlights the positive relationships between communication skills and a patient’s success. Strong communication makes patients more likely to follow medical recommendations.
It also improves the patient’s ability to manage his or her health condition. Finally, it increases the likelihood that the patient will return for preventive health care.
Some of this relies on the medical personnel’s’ ability to explain information. Though, much of this relies on their ability to listen as well as empathize with patients.
Effective communication in healthcare has a profound effect on health outcomes. It also goes a long way toward patient satisfaction.
Importance of Communication in Healthcare
Communication is one of the most powerful tools you have for providing quality care. A doctors answering service in Memphis improves communications. Of course, quality care improves your patients’ satisfaction. We are all human and sometimes focus on our jobs so much we forget to connect with the patient.
The effects of poor communication in healthcare include low patient satisfaction. Even worse, it can lead to more illness. Communication breakdowns can and have lead to patient deaths and malpractice suits.
Further, hospital readmissions would reduce if communication between healthcare teams was improved.
Next are some ways to improve communication skills for the healthcare professional.
Trends in Medical Answering Services in Memphis
Three notable trends in medical answering services in Memphis, as observed in 2023, are:
- Consolidating Communication Channels: Health systems are moving towards integrating various communication methods — like outbound marketing, digital front doors (websites, chatbots, apps), secure messaging, telehealth, and operational communications (pagers, phones) — into unified platforms. This consolidation aims to streamline operations, enhance clinician workflow, and address budget constraints and staffing shortages.
- Integrating the Call Center: Modernizing call centers to better integrate with clinical communication ecosystems is a key trend. This includes adopting cloud-based call center software for more flexible, efficient, and effective patient and provider communication, moving away from outdated on-premise solutions.
- Virtual Nursing and Virtual Sitters: The use of virtual nursing and virtual sitters is emerging. Virtual sitters, monitored from a central command station using video and other technologies, augment traditional patient sitter roles, improving clinical efficiencies and helping manage staff shortages and burnout.
Improving Effective Communication in Healthcare
Patients in outpatient and hospital settings interact with many healthcare teams. Doctors, nurses, technicians, and even housekeeping and food service staff interact with patients.
Communication skills for the healthcare professional cover all these aspects. Communication misfires can happen anywhere along the way.
Healthcare professionals are responsible for providing effective communication as part of patient care.
In all settings, patients expect courtesy and effective communication from everyone. This includes doctors, nurses, technicians, and other front-line staff.
Everyone can improve the patient’s experience through positive healthcare communication. This ensures that healthcare staff does more than performing their job duties. They will address the patients’ needs, both medical and emotional.
Best Practices for Effective Communication Skills for the Healthcare Professional
As a healthcare provider in Memphis, you encounter diverse personalities daily. You will come in contact with a wide array of personalities in your healthcare career. Pleasant people are gracious.
Though, the more challenging personalities are more than a test of your patience. They are difficult to understand, but they still need care.
Most of us know not to react defensively. Regardless of personality, all patients need care along with understanding and empathy. Your effort may be an unexpected kindness.
A Little Empathy Goes a Long Way
Empathy requires a substantial degree of sincerity. It’s the way to connect with your patients.
Your facial expressions can remain professional and still show genuine concern and patience. Patients will see that and be able to discuss their medical issues. Patients pick up on insincere gestures.
Empathy is a hallmark of genuine care. It’s your role to walk in your patient’s shoes, as the adage goes.
Active Listening Skills
Active listening goes hand-in-hand with empathy. In fact, empathy is part of active listening. Active listening also includes paraphrasing what your patient sat. This is a way to check for understanding.
That also lets them know you heard them. Ask questions when needed. Also, be sure your body language shows is positive. Make eye contact, nod, and focus on the patient. Keep a relaxed body posture and positive facial expression.
Most of all, avoid judgment. Your goal is to understand your patient’s perspective even if you can’t agree with it. If appropriate, you can offer medical solutions that also address patient concerns.
When appropriate, take clear and detailed notes. Missing details can be detrimental in a healthcare setting. Notes or messages about symptoms, medication, etc. should be accurate and complete.
If you’re using a digital system, make those notes understandable to others who access them. Patients may be able to access your notes as well through the patient portal.
Tools for Providing Excellent Communication in a Healthcare Setting
Some organizations offer empathy training to help staff strengthen their communication skills. Stronger communication means more meaningful connections with patients.
For example, AWARE is a mnemonic often used during communication training for nurses.
Announce your presence.
Welcome the patient.
Ask if there’s anything the patient needs.
Review completed services and explain when the next service will be.
Exit with a kind word.
Your primary responsibility is for the patient’s physical care. Though, this type of training reminds us all to treat the whole patient.
When walking into a patient’s room, remember to greet the patient and introduce yourself. Let them know how you’ll be taking care of them.
Be sure to ask if there’s anything he or she needs. Even getting a cup of water can be enough to put them at ease and feel tended to.
The above scenario applies to a nurse or nurse’s aide. Though, the same principles apply to all healthcare personnel.
In a hospital, anyone can respond to a call light. Even if it’s only to listen to the request and then call for the correct person to help.
Importance of Communication in Healthcare Teams
Thus far this article has focused on communication between staff and patients. It’s also critical to patient care that health care teams communicate with one another.
Be candid and direct when communicating patient information with your healthcare partners. That includes any information from their caregivers and family members.
Any cracks in communication leave room for guesswork. Transparency should be the goal among healthcare staff.
No matter the role you play in patient care, you are a vital part of a care team. Clear healthcare communication ensures that everyone performs to the best of their ability.
Communication Skills for the Healthcare Professional
Effective communication in healthcare begins with you. You may be confident in your communication skills already. Though, take part in communication skills training if your organization offers it. I
Strong communication does more than improve patient satisfaction. It prevents injuries and sometimes even death. It increases trust between patient and caregiver. Finally, it strengthens relationships among fellow staff members.
We are in the business of healthcare communication. Thus, we attest to the principles detailed above. If you have any questions about medical answering services in Memphis, please contact us.