What Are the Major Benefits of a Pediatrician Answering Service?
Studies show that doctors lose more than an hour a day on the phone. This time is spent talking with patients, rescheduling appointments, and more. Because so much time is wasted on the phone, medical practices may not be able to spend as much time with their patients.
One potential solution is using a medical answering service to take these calls for you.
Do you want to learn more about the benefits of using a pediatrician answering service? Keep reading this article for the top benefits of using an answering service.
Extends Your Practices Availability
The biggest benefit of an after-hours answering service for medical offices is that it extends your availability. Often, doctors’ offices will miss out on appointments, simply because they are not open to taking a phone call.
These pediatrician answering services extends your availability outside of your typical office hours. This can include evenings, weekends, holidays, and more. With these services, you will never have to worry about missing out on appointments.
Plus, it results in a live answer no matter what time of day it is. When people are trying to get answers about their health, automated answering services can drive them crazy. Having a real person always available to answer the phone will make it easier to help your patients 24/7.
Real-Time Message Delivery
Next, using a medical office phone answering service provides you with real-time message delivery. This is important if you have on-call doctors or staff or need immediate updates about certain patients.
Plus, you will get information from your call much faster. Rather than listening to the entire call, you will get the gist of it from your answering service.
Your answering service can provide you with reliable results and will give you important information much more efficiently.
Deals With Low-Priority Medical Calls
Next, using an answering service can save you time and resources by dealing with your low-priority calls. While there are some calls that doctors need to make themselves, others, like appointment reminders, can be done by anyone.
When your answering service sends appointment reminders, you will have fewer missed appointments.
These types of calls take up a lot of valuable time for your internal staff. So, having an outsourced company help with scheduling and reminders can improve your productivity.
Available in Other Languages
Something else that makes an answering service a great option for any medical office is that they are often available in other languages. Answering services can provide additional languages, bilingual answering services, and more.
This way, you can extend your services to those who may not speak your language.
Increased Patient Satisfaction
A high-quality answering service can also lead to increased patient satisfaction. Often, patients will get irritated over the phone when they have to deal with automation.
It can make it more difficult for them to get the information they need, so speaking to a live person on the phone can help them feel heard.
Similarly, using an answering service for your patients can improve your provider-patient relationship. By using an answering service, you can improve your communication with your patients, even when your office is closed.
This is why it is essential to find a reliable answering service. The service you choose can greatly affect your relationships with your patients.
Schedule Appointments For Doctors at Any Time
When you are running a medical office, it is essential that you do everything you can to maximize your productivity and efficiency. One way to do this is by keeping your appointments full.
This is why it is so frustrating for doctors when patients do not show up to their appointments. Still, using a pediatrician answering service for your office can help you maximize your appointments.
Your answering service can help you with after-hours appointment scheduling. They can also help with changing appointments and canceling appointments. This way, your patients can easily reschedule their appointments rather than not showing up.
Improve Your Healthcare Practice Reputation
Next, using a pediatrician answering service can improve your reputation. One reason for this is that it can improve your patient acquisition and retention. This can result in higher doctor ratings from this improved patient perception.
Plus, many patients believe that an office is not reliable if they do not answer their calls. If it is hard for your patients to get ahold of you, it may cause problems with your patient relationships and overall reputation.
By having a reliable 24/7 answering service for your business, you will improve the reputation of your office.
Reduce Healthcare Practice Operational Costs
Finally, using a medical answering service allows you to reduce operational costs for your office. As was mentioned before, many of the calls that your office gets can take up a lot of valuable time.
In fact, you may have to hire someone dedicated to answering phones. They will help with scheduling appointments, and dealing with commonly asked patient questions. Hiring someone to work for your office full-time will cost you a lot of money.
To reduce operational costs, you can use an answering service to take care of these low-priority calls and to save your staff time.
Need Help Finding a Reliable Pediatrician Answering Service?
Using a medical office answering service as a pediatrician provides many benefits. Not only can it save you time and money, but it can improve your relationships with your patients.
Are you looking for after-hours answering services for medical offices? 24×7 Doctors Answering Service can help! We offer HIPPA compliant answering services for any medical professional.
Contact our team today to learn more about our pediatrician answering service plans or to get a free quote for our medical office phone answering service.