Live Answering Service and Emergency Dispatch Services for Doctors Offices, Clinics, Dentists, and Hospice Care. Services Provided:
- HIPAA Compliant Medical Answering Service
- 24/7 Call Center Solutions
- Call Forwarding, Voicemail Management, Emergency Dispatch
- Overflow Calls
- After Hours Remote Receptionists
- Appointment Scheduling
Medically Trained Staff
Our doctors answering service features highly trained staff skilled in handling sensitive medical calls with professionalism and care. Each team member is trained in medical terminology and HIPAA compliance, ensuring accurate communication and patient confidentiality. Trust our knowledgeable agents to represent your practice with the expertise your patients expect and deserve.
There are several benefits of utilizing a solution like ours: You’ll always know where things stand with patient information because our staff will be able to monitor retrieval rates; if something gets lost or misplaced between visits then there aren’t any worries about data being compromised since all sensitive material are stored on a safe and secure HIPAA compliant server.
Testimonials From Happy Client’s
1. River Valley Pediatrics
“Partnering with this medical answering service has been a game-changer for our practice. Their team handles every call with professionalism and compassion. Our patients appreciate the prompt response, and we trust them to represent our practice after hours flawlessly. Highly recommend!” – Dr. Ramsey
2. Heartland Family Medicine
“The staff’s knowledge of medical terminology and patient care protocols truly sets this answering service apart. We’ve noticed fewer missed calls and happier patients. It’s like having an extension of our own office! Their reliability and attention to detail are unmatched.” – Ann Arnold, Office Manager
3. Coastal Women’s Health
“We couldn’t be more satisfied. The agents are not only courteous but also well-trained in handling urgent medical calls. Their understanding of medical-specific needs ensures our patients receive the right guidance 24/7. Our patient satisfaction has never been higher.” – Dr. Milana Valdespo
4. Bright Smiles Dental Group
“This answering service has been a lifesaver for our dental practice. Their team knows how to handle everything from emergency calls to appointment inquiries with professionalism and accuracy. Our patients appreciate the seamless communication, and we love the peace of mind knowing every call is in good hands.” – Emma Cooper, Operations Manager
How Much Does it Cost?
Here’s a table with pricing ranges for a doctor’s answering service based on the number of calls per month:
| Number of Calls/Month | Price Range (Monthly) | Notes |
|---|---|---|
| 0 – 50 calls | $50 – $100 | Ideal for solo practitioners or small practices. Pay-per-call options may be available. |
| 51 – 100 calls | $90 – $140 | Great for growing practices needing moderate call coverage. |
| 101 – 200 calls | $140 – $280 | Recommended for mid-sized practices with steady patient volume. |
| 201 – 500 calls | $280 – $695 | Best for larger practices or those requiring 24/7 coverage. Volume discounts may apply. |
Popular Types of Doctors Supported and the Benefits
A doctor’s answering service can be incredibly beneficial for a variety of medical professionals ranging from solo practitioners to large group practices. Here are some types of doctors that can benefit from using a doctor answering service:
Physicians:
A physician’s answering service serves as a critical communication bridge between doctors and their patients, ensuring seamless connectivity around the clock. Available 24/7, it facilitates essential tasks such as appointment scheduling, handling emergencies, and addressing patient inquiries, all while efficiently managing call volumes to prevent missed opportunities. By enhancing patient satisfaction, the service strengthens the practice’s reputation.
With multilingual support and the ability to provide crucial medical information, the service expands the practice’s accessibility and inclusivity. It allows physicians to maintain a professional presence beyond office hours, freeing them from administrative call burdens and enabling a stronger focus on patient care. This comprehensive support fosters trust and elevates the overall patient experience.
Chiropractors:
A Chiropractor answering service provides an indispensable bridge between practitioners and their patients. Operating 24/7, it ensures that no call goes unanswered, whether it’s a regular appointment booking, a new client inquiry, or an urgent concern. Efficiently handling call volumes means fewer missed opportunities and better patient relationships. Furthermore, the service can be tailored to offer specialized information about chiropractic care, handle multilingual calls, and manage overflow during busy times. By entrusting their communication needs to a dedicated service, chiropractors can maintain a professional image and remain focused on delivering optimal care, knowing that their patients are always heard and valued.
Pediatricians:
A Pediatrician answering service is an invaluable tool for ensuring continuous, effective communication between pediatricians and concerned parents or guardians. Operating 24/7, this service guarantees that crucial calls—whether for appointment scheduling, urgent medical inquiries, or prescription clarifications—never go unanswered. The specialized training of operators ensures sensitivity to child-related issues, offering guidance and reassurance when needed. This seamless communication not only boosts patient satisfaction and trust but also alleviates the administrative burden on pediatric offices. By streamlining communications, pediatricians can focus more on providing the best care to their young patients, enhancing the overall health service experience.
Dentists:
A dentist answering service is an invaluable resource for dental practices, ensuring patients receive prompt and professional communication at all times. Available 24/7, this service handles a wide range of calls, from appointment scheduling to urgent dental emergencies, ensuring no patient is left waiting for assistance.
Trained operators provide immediate support, easing patient anxieties, particularly in critical situations. By efficiently managing calls, the service reduces the administrative burden on dental offices, enabling staff to focus on delivering exceptional patient care. This streamlined communication enhances patient satisfaction, builds trust, and reinforces the practice’s reputation for accessibility, reliability, and dedication to dental health.
Medical Facilities:
A Medical answering service is essential for any medical facility, ensuring uninterrupted, 24/7 communication with patients. It adeptly manages diverse calls, from appointment scheduling to emergency situations, ensuring every patient concern is addressed. Trained operators provide accurate information, offering immediate guidance and reassurance, thereby elevating patient experience. This service reduces administrative burdens, allowing medical professionals to focus primarily on patient care. By bridging the gap between patients and healthcare providers, it fosters trust, bolsters satisfaction, and solidifies a facility’s reputation for responsiveness and dedication to its patient community.
It makes sense for doctors to want to streamline all aspects of their work, especially considering the high volume of patients. One such way doctors can streamline their work is through a quality medical answering service.
In the healthcare industry, every phone call is important to doctors. Doctors can give prescriptions, diagnoses, proper patient care, and schedule appointments through the phone.
So it’s important that doctors get their communication right. Live phone answering services are a great way to provide uninterrupted reliable care while saving both time and resources.
Physicians rely on their answering service to streamline communication and maintain patients’ privacy. Get help the help you need, for less.
Appointments Scheduling Services For Doctors
HIPAA compliance is important for patient communications, and be it a text message, or inbound calls, you can have peace of mind knowing that any urgent message is secured with compliant answering services.
Give your patients the freedom to schedule medical appointments and office visits with doctors answering service that sets appointments. Reminders help reduce your no-shows. A live telephone answering service can answer overflow calls & schedule your appointments 24 hours a day, 365 days a year.
No setup fees or contracts are required.
Reliable Messaging Services For Healthcare Providers
All of your lines are busy, the office is closed, your nursing staff can’t get to the phone or you have a limited ability to constantly have a local employee sitting at the front desk. Whatever your reason maybe it’s likely that you still require calls for the doctor or nurse to be handled by a live receptionist. Something as easy as activating your call forwarding service allows your callers to instantly appreciate live customer service 24 hours a day.
- A patient or healthcare professional dials your number and is forwarded to a phone answering service provider.
- Using highly advanced call center software the HIPAA compliant medical answering service can answer that phone call in the name of your healthcare practice. Example “Thanks for Calling Dr. Smiths Office, how may I help you this morning”.
- The person speaks with the live receptionist just as though they were your own receptionist or nurse. The call center software makes it possible to ask a series of questions that are layered according to the caller’s questions and answers. Upon completing the call the system compares it against the doctor’s protocol for each message and it is then delivered according to the instructions of the hospital or doctors’ input. Unique applications are available for dental practices, chiropractors, surgeons, and other types of medical firms.
- Messages can be sent to multiple email addresses, text to cell phones, or even accessed anytime by web-based applications that house the caller information in a HIPAA compliant secure portal for extended periods of time.
Ready to learn more? Check out our medical answering service review of top providers near you.
Frequently Asked Questions
Do I need to know a lot about technology to use the service?
No, you don’t need any advanced technical skills. Our service is simple and user-friendly, with easy call forwarding and access to messages via phone, email, or portal.
Is it complicated to use an answering service?
Not at all. The setup is straightforward, and our team guides you through every step to ensure seamless integration with your practice.
Do your callers speak Spanish?
Yes, we offer bilingual agents fluent in English and Spanish to ensure clear communication with a diverse patient base.
Are there long-term contracts?
No, we offer flexible, month-to-month plans with no long-term commitments. You can scale services as your needs change.
Will the answering service protect patient information?
Absolutely. Our service is fully HIPAA-compliant, ensuring patient confidentiality and secure communication at all times.
What hours is the answering service available?
We provide 24/7 coverage, including weekends and holidays, so your patients are always cared for, even when your office is closed.
Can the answering service handle emergency calls and prioritize urgent messages?
Yes, our team is trained to recognize urgent situations and will immediately escalate them according to your specific instructions.
Why Choose Us
Don’t settle for a generic answering service – you need a provider who specializes in medical practice.
24-Hour Expert Medical Answering
24-hour medical answering service solutions by highly trained HIPAA compliant remote operators that know the healthcare industry and terminology.
Secure and HIPAA Compliant
The business of medicine and patient health requires a professional answering service that is both secure and fully HIPAA compliant.
Best Price Guaranteed
Eliminate the need for in-house staff during off-hours, saving on overhead costs.
