How a HIPAA Compliant Call Center Service Assists Healthcare Providers
What you don’t know is that several of the top North American inbound call centers offer complete HIPAA compliance that can benefit your healthcare business in multiple ways. From ensuring complete medical privacy to providing greater quality assurance when it comes to the information you receive from patient phone calls, all while reducing your operating costs and freeing up your employees’ time to focus on your patients and building value for your practice, a HIPAA compliant answering service might be just what the doctor ordered.
HIPAA Compliant Answering Services Make Medical Offices Run More Smoothly
Imagine: your phone goes from ringing every other minute—sometimes with multiple calls coming in at once—to only chiming a few times an hour, or even less. Meanwhile your patient load actually increases, yet you’re actually able to treat each patient with greater efficacy and caring than before. You have all of the sensitive medical information you need at your fingertips whenever you need it, and it’s always accurate, yet you invest far less in the resources necessary to put that information in place.
How is this possible? With a HIPAA compliant medical answering service, of course.
Not only do inbound call centers specializing in healthcare provider assistance give all of the standard benefits of a professional answering service, including reduced payroll expenses, the flexibility of a full team of virtual receptionists, and the standardized methods of collecting and communicating information, but they also provide greater security and reliability than most medical offices are able to achieve on their own. When your call center takes care of ongoing employee training to maintain HIPAA compliance and takes charge of the technologies used to record and transmit information, you and your staff have more time to provide the medical care your patients are seeking with less time worrying about the technical and legal requirements of data handling.
HIPAA Compliant Call Centers Improve Data Privacy, Consistency, and Availability
An always-up-to-date HIPAA compliant call center will not only ensure the complete privacy and confidentiality of your patient’s data, but will also make sure that data reaches you in the same way every time, and in a method and schedule of your choosing. Consistently displayed and readily available data helps you make healthcare decisions with greater efficiency and certainty, improving the patient experience and health outcomes. Even the largest healthcare providers can’t match the top medical answering services when it comes to effective handling of patient information.
You’re a medical professional, and you should be focusing on the medical aspects of your business and your patients’ needs. Let the call center professionals handle the phones—it’s a win-win for everyone involved.