Answering Service for Pharmaceutical Companies
Your company’s goal is to help people through chemistry, and that includes the chemistry between your over-the-phone representatives and physicians, medical practitioners, patients, and everyone else. People call pharmaceutical companies all the time for a variety of reasons, and handling each of those calls promptly, courteously, and professionally can present a major human resources problem to the world’s drug manufacturers large and small.
With a pharmaceutical company answering service, all of the inefficiencies typical to over-the-phone customer service are cured at a price that’s easy to swallow. With available after-hours and 24/7 inbound call coverage, call overflow handling for unforeseen spikes in call volume, full and ongoing training and maintenance of the strictest privacy and security standards, an answering service can remove all of the uncertainty and most of the expense from providing pharmaceutical customer service over the phone.
Ad Response, Recalls, and Other Pharmaceutical Company Call Spikes
Whether it’s an advertising boon or fears regarding news item, increased physician inquiries following a journal article or increased pharmacy and consumer calls following a recall, there are many reasons a pharmaceutical company might experience a sudden and sustained rise in the number of inbound calls they receive. Some call spikes can be predicted while others come out of nowhere, but you’re always prepared and protected when you’ve partnered with a pharmaceutical answering service.
Fully trained virtual receptionists will be able to provide all of the basic information your callers need no matter what the situation—you inform your service how you want calls handled, and they’ll give you and your callers consistent answers and consistent service. Calls that require pharmaceutical personnel can be forwarded to the appropriate internal line, while your staff avoids interrupting more pressing work to answer the same questions time and time again. And with the ability to send all incoming calls to your answering service or to have the service activate only after a certain volume or ring time has been reached, you get full flexibility in pricing as well.
Everyday Pharmaceutical Service and Sales
It isn’t just in times of increased need that a pharmaceutical company answering service for healthcare provides great benefits. Even at lower call volumes, using a professional inbound call center to handle order processing and fulfillment, routine inquiries, and basic receptionists services including call forwarding can present a significant savings and improve service reliability. Sick days, holidays, and other disruptions common to in-house staff simply won’t be a problem for your company when you’ve partnered with the right answering service.
If you’re interested in learning more about how a dedicated, North American-based answering service can help boost your pharmaceutical company’s bottom line without sacrificing the quality of the services you provide, please reach out today! The sooner you make the call the sooner you’ll be able to start bottling the rewards, so why wait?