Having a health care answering service attending to your medical business phone calls is one of the most beneficial and cost-effective moves a doctor can make. With a health care answering service, you are guaranteed to have every incoming phone call answered by live agents.
This 24/7 HIPAA compliant medical answering service usually means that you will see a much higher retention rate with customers. Every missed call is a missed opportunity; often times, the difference between acquiring a new patient and losing them to another business is simply answering the phone. People need to speak to someone right away, and unless they’re already a returning patient, they’ll most likely move on to the next place on the list to get their questions answered.
Your staff is usually overwhelmed by the amount of incoming calls
You are a new business and would rather focus on practicing than attending calls
You are a smaller practice that would benefit from a payment structure that works on a call-by-call basis
You are looking for a way to retain customers
You want to increase reputability
A good answering service for doctors is merely an extension of your business. We understand that being the first touch point for a caller is important, and take the job seriously. A quality health care answering service can do as much or as little as you want it to. From scheduling appointments to providing basic information about your business and checking calendars and availability, there are no limits.
Every message is recorded for quality assurance. You’ll be able to instantly access messages from patients with just a few clicks. This can also help you monitor the effectiveness of the answering service. It also allows the staff to focus on that they do best while the call center works diligently behind the scenes. This usually enhances the quality of life in the office; once the burden of answering phones, taking messages, and booking appointments is alleviated, there’s much less to worry about.
Most importantly, you are likely to see an increase in profit, due to the new patient capture after hours. This puts you ahead of the competition; if a potential patient can reach your office when they please, you are more likely to retain than a business that only answers calls during normal business hours.
You can be sure that your patient’s information will be kept confidential. All health care answering services are required to be compliant with The Health Insurance Portability and Accountability Act of 1996 (HIPAA), which protects patient information.