Medical Answering Service Careers | Find Jobs Near You – Your Complete Guide To Employment

medical answering service careers

Looking for a rewarding career in the people business? Explore the benefits of medical answering service careers to see if it’s a right fit for you.

You don’t need to have a doctorate to work in the medical field. There are lots of support positions that hospitals and doctor’s offices need to fill in order to function properly.

If you’re a people person who enjoys helping people get the care they need, you might want to consider medical answering service careers. People who work in this industry help to make sure that patients always have a way to get in touch with their care providers, even when the doctor might be off-duty.



How Do Medical Answering Service Jobs Help Doctors?

Healthcare doesn’t stop just because five o’clock hits. Patients might need support at odd hours of the day or night. However, it’s unrealistic to expect that the doctor’s office should be open 24/7.

This is where medical answering services come into play. These services do provide support 24/7 so that the hospital or office knows that their patients always have someone to get in touch with.

Depending on the job you choose, you might help to schedule appointments, act as an emergency hotline operator, or call to remind patients about their upcoming appointments. Most often, though, people will be calling a medical answering service because they have an important problem that needs to be addressed.

In this case, you’ll act as a compassionate person who can answer patient questions and help calm their fears. (And you’ll save them from waiting on hold for an eternity!)

How Much Do Medical Answering Serviec Jobs PayHow Much Do Medical Answering Service Careers Pay?

Like any other career, this will change depending on where you’re located. In areas with higher costs of living, you can expect to make a little bit more to help offset the additional costs.

The vast majority of jobs pay somewhere between $25,000 to $30,000. In some cases, you can also find jobs where you can make up to $45,000 working at a medical answering service. If you already have some transferable skills, that can help raise your pay, too. Previous experience as a receptionist or customer service representative is a plus!

You should also check to see if your position is salaried or if it pays by the hour. In many cases, you’ll find jobs that pay their employees hourly instead of paying a set salary.

Salary isn’t the only form of payment, though. Many companies will also offer benefits like health insurance or paid vacation.

Working Onsite Vs. Working From Home

In this career path, you have the choice to either work in an office setting or work from home.

Working from home is a fantastic option for those who have young children or just prefer the comforts of home to commuting to an office every day. This type of job is more common if you work for a larger medical answering service company that’s not really location-dependent.

You’ll likely have specific hours or shifts that you need to keep, but you can do the work in your living room.

Smaller companies that operate regionally are more likely to require you to come into a physical call center to work. If you love being around people, though, this can be a plus.

Answering Service JobsBest Medical Answering Service Companies to Work For

If this sounds like something that’s right up your alley, the next step is to find a company to work for. Take a look at the top four medical answering service companies to see if you can find the perfect fit.


MAP is a leading provider of medical call centers. With office all across the US, a new career is just around the corner. MAP offers great pay and benefits. This call center supports a huge majority of the healthcare industry, is HIPAA Compliant, and has an A+ rating with the BBB.

For the best of class high touch CRM and Call center ROI diagnostics and reporting, this is your perfect employment opportunity. 100% US-based medical answering service agents.

XACT Telesolutions

XACT has been in the customer service industry for two decades, so by now, they really know their stuff. Based in Orlando, Florida, they offer both remote and location-dependent opportunities all across the United States. You can choose from either full or part-time positions, so it’s easy to find something that fits your schedule.

They’re committed to investing in their employees and offer benefits like paid time off, medical and dental insurance, and flexible schedules.

Plus, if you like the job and want to branch out from just medical answering services, they offer their services to a variety of different businesses. You won’t get bored doing the same thing over and over.


Everything is bigger in Texas, including their nation wide medical answering service companies. SourceHOV, based in Irving, has over sixteen thousand employees in more than fifty countries.

Their global headquarters might be in Irving, but they have centers all over the United States, Europe, and even some areas of Asia. If you want to be able to move around while still working for the same company, this might be one to check out.

Because they’re so widespread, this is a perfect fit for anyone who speaks multiple languages and wants to put that skill to good use.

4D Global

4D Global is also a worldwide company (the name is a pretty big hint). Their headquarters are in Chennai, India, but they also have offices in New York and Arizona for those based in the United States.

Because their teams are everywhere in the world, they’re able to offer 24/7 services while their employees keep normal hours. There’s less risk of you getting that dreaded overnight shift.

If you’re looking for professional development, this is the company for you. They spend a lot of time training their employees and offering continuing education so that you never stop learning.

The Connection

The Connection Call Center has been in business for more than thirty-five years. That’s a lot of time to perfect the business of offering patients round-the-clock customer support.

Agents are offered online training courses to help them be the best they possibly can be at their jobs. The Connection is dedicated to creating a positive environment for both their clients and their employees, so they’re definitely one to check out.

This company is based in Minnesota but also has locations in New York and Illinois. Bonus to look for — you can score three weeks of paid time off during your first year of work!

Start Your Doctors Answering Service Career Today

Doctor answering service careers are a lucrative opportunity for people looking to put their receptionist or customer service skills to work. Plus, there are plenty of opportunities to work from home.

What are you waiting for? Start your career at a medical answering service company today.

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1 thought on “Medical Answering Service Careers”

  1. Maxine Lachance

    Looking for p/t overnight position for medical answer service,many years of healthcare employment

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