Medical Answering Service for Improving Patient Experience
Whether they’re calling with a medical emergency or simply to schedule an appointment, few things are more frustrating for medical patients than being unable to reach their doctor’s office. Answering machines and voicemails just don’t cut it, and being put on hold can be just as bad. Yet few medical offices can employ the trained receptionists needed to ensure every call is answered quickly by a knowledgeable staff member.
A medical answering service provides the perfect solution for improving your patients’ experience, giving your medical practice a team of professional virtual medical receptionists at a fraction of the cost of a full-time on-site receptionist. And with all of the capabilities of an on-site receptionist plus a few additional enhancements, a medical answering service can keep your practice running smoothly and your patients completely satisfied while you focus on giving them the healthcare services they need.
Keep Connected with Medical Answering Services
Partnering with a medical answering service is more than just a cost-effective way to ensure that your patients receive the best experience possible when they call your medical practice. The right service will also help you deliver the best in-office experience possible for your patients, from reducing time spent filling out forms to making sure you have the most accurate and up-to-date information when determining and delivering medical treatments.
The virtual medical receptionists on our medical answering services team can complete initial patient intake, schedule appointments, prioritize calls and transfer when necessary, and perform any other task you might normally pay an in-house receptionist to perform. And because our services are personalized for your practice and in that compliance with all confidentiality and privacy laws and ethical guidelines, your patients will associate your practice with top-tier customer service and fully-informed healthcare provision.
A Medical Answering Service can Mean Higher Profitability
Answering calls quickly and professionally means you’re more likely to convert potential patients into paying customers, and improving the patient experience means greater loyalty and more referrals. All of this adds up to more revenue for your medical practice, and the benefits of a medical answering service don’t stop there.
Because you’ll be working with more manageable information, getting the details you need from patient calls in an organized, accurate, and up-to-date manner, you’ll be able to provide more effective medical care in a more efficient manner. You’ll be able to devote fewer resources—staff time, examination room usage, and supplies—to the actual healthcare services you provide, while improving the quality of care provided. Efficiency is a major part of profitability; it’s not just the revenue increase that makes a medical answering service such a good buy, it’s being able to turn more of that revenue into profit.
Get in touch with our medical answering service specialists today, and see how we can help you streamline your practice while improving your patients’ experience.