Discover Why Doctors Use Medical Answering Services to Build Their Practice
It’s hard to believe that something as simple as how you answer your phones can be the decisive factor in whether your medical practice grows or folds, but the fact is that over-the-phone business and general phone call handling are still essential components of any successful business plan. It’s no wonder, then, that so many doctors are using medical answering services to help them grow and succeed.
An off-site call center acting as a team of virtual receptionists for your medical office can increase your efficiency and the level of customer service you are able to deliver to your patients. With loads of benefits and no real drawbacks, dedicated medical answering services like those provided by 24×7 Doctors’ Answering Service are one of the best ways to build your practice.
Medical Answering Services Mean Better Patient Care
How can an off-site answering service for the medical industry improve the in-office medical care your patients receive? Easy! With a team of professional, fully trained virtual receptionists available around the clock, every call a patient makes to your office will be answered quickly and competently. Our receptionists will ask the right questions to get the information you need, and will make sure that information is communicated accurately and according to a schedule and manner of your choosing. That means you can deliver the best care possible, without worrying about interruptions or incomplete/inaccurate information.
In addition, ensuring that every patient call is answered by a live person without delay is a proven means of increasing client retention and securing repeat business. Callers who are greeted by an automated system or a prompted to leave a voicemail are far more likely to hang up than callers greeted by a living, breathing human being. A medical answering service allows you to be completely available to all of your patients, even while you focus on providing one-on-one care to the patient in front of you.
Better Efficiency Means More Opportunities to Build Your Practice
With the right answering service, you get a team of virtual receptionists for a fraction of the cost of a single in-house staff member. Because you only pay for the time your representatives are on the phone, you are maximizing your cost effectiveness while actually improving your customer service—a rare win-win that can boost any business’s potential.
Full HIPAA compliance and complete confidentiality means this efficiency doesn’t expose you to any unnecessary risks, and in fact removes the costs associated with maintaining employee knowledge and procedural compliance for a lot of your information handling. With a dedicated team taking care of it, you can put your resources in areas that will do you and your patients the most good.
There really is no time like the present to start building the medical practice you’ve been dreaming of. Contact us today to learn more about how we can help you reach the level of success you deserve.