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Archive for the Medical Office Efficiency Category

Top Qualities Of An Effective Medical Receptionist

A study, published in the Journal of Medical Practice Management, suggests that 96 percent of patient complaints are the results of poor customer service whereas the remaining 4 percent is the outcome of misdiagnoses and poor quality of clinical care. This boils down to the fact that you should take proper measures to boost the level of your customer service to make it reflect the glory of your brand. With the front-desk being an important part of your customer service team, you may want to make sure that you hire a medical receptionist who has certain inherent customer-service skills.

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Improving Customer Service Through Social Media

Improving Customer Service Through Social Media

While every business wants to promote great customer experience, but there are instances when things go wrong. Due to advancements in information technology, today’s customers are well-informed and aware of the level of service that they can expect from service providers.

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Healthcare Answering Service Solutions

Healthcare Answering Service Solutions

Is the Doctor in? Answering Services in the Healthcare Field A lot of substantial overhead is involved with maintaining any type of office in the healthcare field. The cost of facilities, staffing, and equipment has been steadily on the rise. This means that to stay in the

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Working With Your Medical Practice – Lower Financial Exposure

Working With Your Medical Practice  – Lower Financial Exposure

Communicating Your Medical Practice’s Way to Lower Financial Risks No one outside the medical community truly understands or appreciates the financial risks of running a medical office or practice. Payment cycles, billing issues, and ongoing changes to Medicaid and Medicare mean you’re vulnerable to cash shortfalls, on-payments,

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