Medical Answering Services and Scheduling

Medical Answering Services and Scheduling

What to Know About Medical Answering Services and Scheduling What are medical answering services and scheduling? Does your clinic need them? Here’s what doctors need to know. What’s a medical answering and scheduling service? This is a specialized 24-hour service that answers calls and schedules appointments on

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Medical Emergency Communication 101: How To Handle An Emergency Call

Medical Emergency Communication 101: How To Handle An Emergency Call

Medical Emergency Communication 101: How To Handle An Emergency Call Phone calls about medical emergencies can be difficult to manage. Here’s everything you need to know about emergency communication. Do you know how to respond in a crisis? One of the biggest challenges for physicians and medical clinics is

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Find A Medical Answering Service For Your Office

Find A Medical Answering Service For Your Office

A Guide To Finding The Right Live Medical Answering Service For Your Office Clinics are perhaps the most important businesses to work with answering services. Patients and other medical professionals highly value the benefit of getting in touch with an office after-hours. Here’s what you need to

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Common Customer Complaints And How To Address Them

Common Customer Complaints And How To Address Them

When you serve your customers, you should remain prepared to accept their feedback, positive as well as negative. While positive comments keep you motivated, the negative comments may actually interfere with your focus and work schedule as you struggle to address the complaints properly and handle other tasks at the same time. Some issues emerge from the company’s fault while some problems are the results of the customers’ misunderstanding.

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Delivering Superior Customer Service To Patients

Delivering Superior Customer Service To Patients

Patients are your paying customers and because they prefer you over your competitors you are able to run a successful healthcare business. Healthcare is all about ensuring the wellbeing of patients and needless to mention, patients’ wellbeing is determined not only by the quality of healthcare services, but also by the quality of your customer service. Unfortunately, many healthcare professionals consider their jobs as only “jobs” and treat their patients in an indifferent manner.

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The Ingredients Of Good Customer Service In The Healthcare Industry

The Ingredients Of Good Customer Service In The Healthcare Industry

Just like other businesses, medical care is a service that needs to be based on well-defined customer service standards. Health care is something that everyone needs and poor quality medical care or substandard customer service may not only invite ill-reputation, but may also create a ground for the ill-treated clients to file complaints with the local licensing authorities. Good medical care forms the foundation of a good medical service. No matter how good a doctor, nurse, or a technician is, the patient’s real experience will be shaped by the accuracy of medical diagnosis and the effectiveness of the course of action that the doctor suggests.

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Why Doctors May Choose Not To Answer Their Own Phones

Why Doctors May Choose Not To Answer Their Own Phones

You might have set up a professional workplace with all required resources in place and you may be having a great business strategy to accomplish your business plans, but have you decided who will receive calls on your behalf? While you may consider receiving calls directly, but think twice before you really decide to handle your own calls. Have you ever thought that when you handle your own calls, the callers may view you as “unprofessional”? When you pick up a call and greet the caller by saying, “Hi, this is James Management Consultancy, and this is James speaking”, the caller may not perceive you as someone reliable. Busy business owners do not have much time to handle phone calls by themselves and if you receive a call by yourself, you indicate that you do not have adequate work to take care of.

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