Improving Doctor Patient Communication

Improving Doctor Patient Communication

Three Essential Tips For Improving Doctor Patient Communication Do you feel like things are getting lost in translation at work? Here are are easy tips for improving doctor-patient communication. It can be frustrating for a physician when their patients leave the consult unsatisfied. Many patients might tell

Read more

Find A Medical Answering Service For Your Office

Find A Medical Answering Service For Your Office

A Guide To Finding The Right Live Medical Answering Service For Your Office Clinics are perhaps the most important businesses to work with answering services. Patients and other medical professionals highly value the benefit of getting in touch with an office after-hours. Here’s what you need to

Read more

Appointment Scheduling

Appointment Scheduling

Appointment Scheduling Answering Service For Doctors A medical office makes and receives constant phone calls. See how you can save time and make appointment setting efficient with a doctor answering service. On average, a doctor sees about 19 patients every day. Now, this may seem a very

Read more

Top Qualities Of An Effective Medical Receptionist

A study, published in the Journal of Medical Practice Management, suggests that 96 percent of patient complaints are the results of poor customer service whereas the remaining 4 percent is the outcome of misdiagnoses and poor quality of clinical care. This boils down to the fact that you should take proper measures to boost the level of your customer service to make it reflect the glory of your brand. With the front-desk being an important part of your customer service team, you may want to make sure that you hire a medical receptionist who has certain inherent customer-service skills.

Read more

Improving Customer Service Through Social Media

Improving Customer Service Through Social Media

While every business wants to promote great customer experience, but there are instances when things go wrong. Due to advancements in information technology, today’s customers are well-informed and aware of the level of service that they can expect from service providers.

Read more

Common Customer Complaints And How To Address Them

Common Customer Complaints And How To Address Them

When you serve your customers, you should remain prepared to accept their feedback, positive as well as negative. While positive comments keep you motivated, the negative comments may actually interfere with your focus and work schedule as you struggle to address the complaints properly and handle other tasks at the same time. Some issues emerge from the company’s fault while some problems are the results of the customers’ misunderstanding.

Read more

Delivering Superior Customer Service To Patients

Delivering Superior Customer Service To Patients

Patients are your paying customers and because they prefer you over your competitors you are able to run a successful healthcare business. Healthcare is all about ensuring the wellbeing of patients and needless to mention, patients’ wellbeing is determined not only by the quality of healthcare services, but also by the quality of your customer service. Unfortunately, many healthcare professionals consider their jobs as only “jobs” and treat their patients in an indifferent manner.

Read more