A Guide To Finding The Right Live Medical Answering Service For Your Office Clinics are perhaps the most important businesses to work with answering services. Patients and other medical professionals highly value the benefit of getting in touch with an office after-hours. Here’s what you need to
10 Advertising Tips for Doctors Whether you’re just starting your practice or you want to bring in more patients, you have to know how to market yourself. Here are 10 advertising tips for doctors that work! In the healthcare industry, it can be hard to navigate the
Top Medical Colleges – Best Universities For Careers in Medicine If you are considering a professional career in the healthcare field you may consider these top rated medical colleges. A doctor is someone who is trained to maintain or restore human health through the practice of medicine. Doctors
Giving Back – Supporting Orphans Join us on October 17, 2017 to help support orphans all across the world. What are Orphans? An orphan (from the Greek: ορφανός orphanós) is a child whose parents are dead, unknown, or have permanently abandoned him or her. In common usage, only a child
Appointment Scheduling Answering Service For Doctors A medical office makes and receives constant phone calls. See how you can save time and make appointment setting efficient with a doctor answering service. On average, a doctor sees about 19 patients every day. Now, this may seem a very
A study, published in the Journal of Medical Practice Management, suggests that 96 percent of patient complaints are the results of poor customer service whereas the remaining 4 percent is the outcome of misdiagnoses and poor quality of clinical care. This boils down to the fact that you should take proper measures to boost the level of your customer service to make it reflect the glory of your brand. With the front-desk being an important part of your customer service team, you may want to make sure that you hire a medical receptionist who has certain inherent customer-service skills.
While every business wants to promote great customer experience, but there are instances when things go wrong. Due to advancements in information technology, today’s customers are well-informed and aware of the level of service that they can expect from service providers.
When you serve your customers, you should remain prepared to accept their feedback, positive as well as negative. While positive comments keep you motivated, the negative comments may actually interfere with your focus and work schedule as you struggle to address the complaints properly and handle other tasks at the same time. Some issues emerge from the company’s fault while some problems are the results of the customers’ misunderstanding.
Patients are your paying customers and because they prefer you over your competitors you are able to run a successful healthcare business. Healthcare is all about ensuring the wellbeing of patients and needless to mention, patients’ wellbeing is determined not only by the quality of healthcare services, but also by the quality of your customer service. Unfortunately, many healthcare professionals consider their jobs as only “jobs” and treat their patients in an indifferent manner.
The concept of customer service in healthcare was not actually prevalent till the Affordable Healthcare Act 2013 introduced a new definition of healthcare service, requiring patients to evaluate the standard of healthcare services on the basis of parameters, such as communication with doctors and nurses about diagnosis, treatment, and medicines, and the responsiveness of the hospital staff, as part of its Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.
