Why Medical Call Answering Service Help Can Make Your Practice More Efficient Do you feel like your practice could run a little smoother? Call answering service help can make your practice more efficient. Thinking about hiring medical answering services? Trying to decide if it will be the right choice for your practice? Call answering services […]
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Three Essential Tips For Improving Doctor Patient Communication Do you feel like things are getting lost in translation at work? Here are are easy tips for improving doctor-patient communication. It can be frustrating for a physician when their patients leave the consult unsatisfied. Many patients might tell their doctor they understand when in reality they
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A Guide To Finding The Right Live Medical Answering Service For Your Office Clinics are perhaps the most important businesses to work with answering services. Patients and other medical professionals highly value the benefit of getting in touch with an office after-hours. Here’s what you need to know and how to find a live medical
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10 Advertising Tips for Doctors Whether you’re just starting your practice or you want to bring in more patients, you have to know how to market yourself. Here are 10 advertising tips for doctors that work! In the healthcare industry, it can be hard to navigate the world of marketing as a doctor. Even though
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Top Medical Colleges – Best Universities For Careers in Medicine If you are considering a professional career in the healthcare field you may consider these top rated medical colleges. A doctor is someone who is trained to maintain or restore human health through the practice of medicine. Doctors can diagnose and treat all forms of human
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Giving Back – Supporting Orphans Join us on October 17, 2017 to help support orphans all across the world. What are Orphans? An orphan (from the Greek: ορφανός orphanós) is a child whose parents are dead, unknown, or have permanently abandoned him or her. In common usage, only a child who has lost both parents due to death
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Appointment Scheduling Answering Service For Doctors A medical office makes and receives constant phone calls. See how you can save time and make appointment setting efficient with a doctor answering service. On average, a doctor sees about 19 patients every day. Now, this may seem a very small number in the eyes of a regular
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A study, published in the Journal of Medical Practice Management, suggests that 96 percent of patient complaints are the results of poor customer service whereas the remaining 4 percent is the outcome of misdiagnoses and poor quality of clinical care. This boils down to the fact that you should take proper measures to boost the level of your customer service to make it reflect the glory of your brand. With the front-desk being an important part of your customer service team, you may want to make sure that you hire a medical receptionist who has certain inherent customer-service skills.
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While every business wants to promote great customer experience, but there are instances when things go wrong. Due to advancements in information technology, today’s customers are well-informed and aware of the level of service that they can expect from service providers.
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When you serve your customers, you should remain prepared to accept their feedback, positive as well as negative. While positive comments keep you motivated, the negative comments may actually interfere with your focus and work schedule as you struggle to address the complaints properly and handle other tasks at the same time. Some issues emerge from the company’s fault while some problems are the results of the customers’ misunderstanding.
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