While every business wants to promote great customer experience, but there are instances when things go wrong. Due to advancements in information technology, today’s customers are well-informed and aware of the level of service that they can expect from service providers.
Improving Customer Service Through Social Media Read More »
Just like other businesses, medical care is a service that needs to be based on well-defined customer service standards. Health care is something that everyone needs and poor quality medical care or substandard customer service may not only invite ill-reputation, but may also create a ground for the ill-treated clients to file complaints with the local licensing authorities. Good medical care forms the foundation of a good medical service. No matter how good a doctor, nurse, or a technician is, the patient’s real experience will be shaped by the accuracy of medical diagnosis and the effectiveness of the course of action that the doctor suggests.
The Ingredients Of Good Customer Service In The Healthcare Industry Read More »
You might have set up a professional workplace with all required resources in place and you may be having a great business strategy to accomplish your business plans, but have you decided who will receive calls on your behalf? While you may consider receiving calls directly, but think twice before you really decide to handle your own calls. Have you ever thought that when you handle your own calls, the callers may view you as “unprofessional”? When you pick up a call and greet the caller by saying, “Hi, this is James Management Consultancy, and this is James speaking”, the caller may not perceive you as someone reliable. Busy business owners do not have much time to handle phone calls by themselves and if you receive a call by yourself, you indicate that you do not have adequate work to take care of.
Why Doctors May Choose Not To Answer Their Own Phones Read More »
Admin people in the healthcare field often struggle to manage multiple tasks and handle multiple phone calls at the same time. If you are running a healthcare center, chances are that your overburdened admin team is finding it most difficult to stick to your business’s customer service commitment in its attempt to juggle different tasks and complete every commitment on time.
Pitfalls That You Should Avoid While Selecting A Medical Answering Service Read More »
How Much Does a Medical Answering Service Cost? Want help figuring your costs PLUS a FREE Trial? [udesign_icon_font name=”fa fa-angle-double-right”] [udesign_icon_font name=”fa fa-angle-double-up”] Click Here to Get a FREE COST ESTIMATE for Answering Service [udesign_icon_font name=”fa fa-angle-double-up”] [udesign_icon_font name=”fa fa-angle-double-left”] An answering service for medical practices will cost most healthcare businesses around $1.00 a call
What is The Cost of an Answering Service For Doctors? Read More »
