Medical Emergency Communication 101: How To Handle An Emergency Call Phone calls about medical emergencies can be difficult to manage. Here’s everything you need to know about emergency communication. Do you know how to respond in a crisis? One of the biggest challenges for physicians and medical clinics is
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Three Reasons Why People Expect 24 Hour Patient Care And Support Curious about why more medical professionals are using answering services? People expect round the clock patient care and support: here’s why. The customer comes first, always. That’s been the basic mantra of successful businesses dating back
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Why Medical Call Answering Service Help Can Make Your Practice More Efficient Do you feel like your practice could run a little smoother? Call answering service help can make your practice more efficient. Thinking about hiring medical answering services? Trying to decide if it will be the
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Three Essential Tips For Improving Doctor Patient Communication Do you feel like things are getting lost in translation at work? Here are are easy tips for improving doctor-patient communication. It can be frustrating for a physician when their patients leave the consult unsatisfied. Many patients might tell
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A Guide To Finding The Right Live Medical Answering Service For Your Office Clinics are perhaps the most important businesses to work with answering services. Patients and other medical professionals highly value the benefit of getting in touch with an office after-hours. Here’s what you need to
Read more →A study, published in the Journal of Medical Practice Management, suggests that 96 percent of patient complaints are the results of poor customer service whereas the remaining 4 percent is the outcome of misdiagnoses and poor quality of clinical care. This boils down to the fact that you should take proper measures to boost the level of your customer service to make it reflect the glory of your brand. With the front-desk being an important part of your customer service team, you may want to make sure that you hire a medical receptionist who has certain inherent customer-service skills.
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While every business wants to promote great customer experience, but there are instances when things go wrong. Due to advancements in information technology, today’s customers are well-informed and aware of the level of service that they can expect from service providers.
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Patients are your paying customers and because they prefer you over your competitors you are able to run a successful healthcare business. Healthcare is all about ensuring the wellbeing of patients and needless to mention, patients’ wellbeing is determined not only by the quality of healthcare services, but also by the quality of your customer service. Unfortunately, many healthcare professionals consider their jobs as only “jobs” and treat their patients in an indifferent manner.
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The concept of customer service in healthcare was not actually prevalent till the Affordable Healthcare Act 2013 introduced a new definition of healthcare service, requiring patients to evaluate the standard of healthcare services on the basis of parameters, such as communication with doctors and nurses about diagnosis, treatment, and medicines, and the responsiveness of the hospital staff, as part of its Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.
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Just like other businesses, medical care is a service that needs to be based on well-defined customer service standards. Health care is something that everyone needs and poor quality medical care or substandard customer service may not only invite ill-reputation, but may also create a ground for the ill-treated clients to file complaints with the local licensing authorities. Good medical care forms the foundation of a good medical service. No matter how good a doctor, nurse, or a technician is, the patient’s real experience will be shaped by the accuracy of medical diagnosis and the effectiveness of the course of action that the doctor suggests.
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