When you run a medical office, you provide your patients with something more than just healthcare services. You sell them assurance alongside every service that you provide and this is how you create an environment of trust and reliability which works to build client loyalty.
The current healthcare backdrop endorses a broader definition of patient satisfaction. While making your patients healthy remains as your primary objective, you and your office staff are also judged on what you do to keep your patients happy. This boils down to one simple fact- you need to keep your patients healthy as well as happy. There is a deep relationship between how your patients are treated personally and how they are treated clinically and this is something that shapes the future of your medical practice.
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Your patients have many options when it comes to choosing a physician and you have just one option to ensure patient retention. Patient retention typically depends on patient satisfaction and that is why, today’s medical practice is more client-centric and is based on the deployment of innovative services that aim to enhance the doctor-patient interaction experience.
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As the Holidays Approach, Measure the Impact of a Medical Answering Service When the holiday season descends on a business, it can place a number of additional stresses on operations that aren’t present throughout the year. Medical offices are certainly not immune from these effects. Indeed, the combination of staff looking to take holidays along
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Focusing on Quality When Hiring an Answering Service for Your Medical Practice Everyone has been feeling the pinch for the last several years as costs rise and profits drop. However, there are places to scrimp and save every penny, and others where you have to spend a little more upfront while considering the overall return on
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Is the Doctor in? Answering Services in the Healthcare Field A lot of substantial overhead is involved with maintaining any type of office in the healthcare field. The cost of facilities, staffing, and equipment has been steadily on the rise. This means that to stay in the black, you need to find ways to trim
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What You Need to Know Before You Hire a Medical Answering Service If you run a modern medical office, chances are you’ve looked into partnering with a medical answering service to take care of your initial inbound calls. A team of offsite virtual receptionists can save your office time and money with reduced human resource
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How a Medical Appointment Setting Answering Service Works Modern technology is supposed to make medical offices run faster, more efficiently, and more securely, though that doesn’t always seem to work as well in practice as it does in theory. There’s one tried and true innovation that can unquestionably improve your medical office’s functioning, your staff’s
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How a HIPAA Compliant Call Center Service Assists Healthcare Providers You know that partnering with a call center could greatly improve your medical office’s efficiency and cost-effectiveness, but you’re worried about confidentiality, security, and the reliability and accuracy of the patient information you receive when some unknown, offsite virtual receptionists are fielding all of your
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How Electronic Health Records Connect Doctors and Patients As a doctor you want to give your patients access to their medical data effectively and quickly, and likewise your patients want the same, especially so they can cut out the hassle of taking multiple tests of repetitive exams. This infograpic can help your patients fully understand
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